FAQ

1. What is your Delivery Time for Orders?

Depending upon where you live within Australia, most orders for in stock items should be completed and received within 2 to 7 working days.  We use Australia Post to deliver our parcels, and Paper Parrot posts from Yass, NSW (postcode 2582). You can estimate delivery times by using Australia Post's calculator here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/   In stock items are shipped promptly but if for any unforeseen reason there will be any delays we will notify you by email to advise an updated delivery time for back-ordered items.

2. Do you offer Express Post?

We can send your parcel by Express Post within Australia for an additional fee. Please follow this link to add the option to your shopping cart and for more details - Express Post or contact us to discuss your requirements before finalising your order.

3. Do you deliver to destinations outside Australia?

DURING THE COVID-19 CRISIS INTERNATIONAL DELIVERY HAS BEEN SUSPENDED UNTIL FURTHER NOTICE. 

International orders are available for delivery to the following countries - New Zealand, Canada, The United States, United Kingdom, Ireland, France, Germany, Switzerland, Denmark, Greece, Italy, Spain, the Netherlands, India, China, Hong Kong, Taiwan, Indonesia, the Philippines, Malaysia, Singapore, Vietnam & Japan. They are sent by Australia Post via Economy Airmail and you should allow up to three weeks, again depending upon the delivery destination. For deliveries to other destinations please contact us first for a quote.

PLEASE NOTE THAT ALL PRICES ON THIS WEBSITE ARE SHOWN IN AUSTRALIAN DOLLARS ONLY.

4. What is your Returns Policy?

If you are unhappy with your selection you may return it for a full refund (excluding shipping). Our Returns Policy lasts 30 days but it does not apply to any Sale Priced (i.e.end of line/ limited life) purchases. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns can only be accepted from the original purchaser and quoting or providing a copy of your order reference/ invoice will help speed up the process of identification. Please remember to include a message to say you are returning the item and for what (if any) reason.

To be eligible for a return, your item must be unused and in the same mint condition that you received it. It must also be in the original packaging with no sign of it having been opened. Please note - all our cards are blank inside so there is absolutely no need to remove them from their cello sleeves.

The cost of return postage/ freight for customer returns is not covered by Paper Parrot.

5. What if my parcel arrives Damaged or an item is Faulty?

If any items have been received that are damaged in transit or faulty then please first send us a photo of both the damaged packaging and the damaged or faulty items so that we can organize a replacement or a refund for you.  If you cannot take a photo then please contact us with a full description of the problem and we will advise what to do next. Email us at admin@paperparrot.com.au or call us on (02) 6226 1302

6. How do you handle Refunds (if applicable)? 

Once your return is received and inspected (or the photographic evidence of your faulty/ damaged item) we will send you an email to notify you that we have received your returned item. 
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To return your product, you should send your product to:

Returns
Paper Parrot
13 Rossi Street
Yass,
New South Wales 2582,
Australia.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

You should always consider using a trackable shipping/ postal service for a return as we cannot guarantee that we will receive your returned item.

7. Have a Question not answered by any of the above?

Please feel free to email - admin@paperparrot.com.au or call (02)6226 1302 or text to 0416 170 631 and we will answer your question as soon as possible.

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